IC SYSTEMS
Effective Date: January 1, 2024
At IC SYSTEMS, we are committed to providing a seamless and efficient order fulfillment process for all our customers. This Web Fulfillment Policy outlines how we process, package, and deliver your online orders, as well as information on order tracking, shipping times, and returns.
1. Order Processing
Once you place an order on our website, you will receive an order confirmation email with the details of your purchase. Our team will begin processing your order within 1-2 business days of receipt. During peak times or holidays, processing may take up to 3-4 business days.
- Orders placed on weekends or holidays will be processed on the next business day.
- If any item in your order is out of stock or delayed, we will notify you via email with the expected fulfillment date.
2. Shipping Options and Times
We offer several shipping options to suit your needs, including standard and expedited delivery services. Shipping charges and delivery times vary depending on your location and the shipping method selected at checkout.
- Standard Shipping: Estimated delivery within 5-7 business days.
- Expedited Shipping: Estimated delivery within 2-3 business days.
- International Shipping: Delivery times vary by country and customs clearance.
Please note that these delivery estimates are based on the carrier’s performance and may be subject to delays due to external factors such as weather or customs.
3. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment via the carrier’s website. If you have any issues tracking your order, please contact our customer support team at support@icsystemsinc.com.
4. Shipping Restrictions
Currently, we only ship to [insert countries or regions served]. We are unable to ship to P.O. Boxes or APO/FPO addresses. If there are any restrictions that apply to your delivery location, we will notify you at the time of checkout or via email after placing your order.
5. Shipping Fees
Shipping fees are calculated based on the weight of the items, the shipping method selected, and the delivery destination. These fees will be clearly displayed during the checkout process before you complete your purchase.
6. Failed Deliveries or Incorrect Addresses
Please ensure that all shipping information provided at checkout is accurate and complete. We are not responsible for delays or lost shipments due to incorrect addresses. If a delivery attempt is unsuccessful and the order is returned to us, we will contact you to arrange re-shipment. Additional shipping fees may apply.
7. Damaged or Missing Items
If any items in your order arrive damaged or are missing, please contact our customer support team within 7 days of delivery at support@icsystemsinc.com. We will work with you to resolve the issue by providing a replacement or issuing a refund, as appropriate.
8. Returns and Exchanges
We want you to be completely satisfied with your purchase. If for any reason you are not, we offer a 30-day return policy for eligible items. To initiate a return, please contact our support team at [Insert Support Email] with your order number and reason for the return.
Returned items must be in their original condition and packaging. Once we receive and inspect the returned item, we will process your refund or exchange within 7-10 business days. Shipping fees are non-refundable, and the customer is responsible for return shipping costs unless the return is due to a defect or error on our part.
9. Backorders
In the event that an item is out of stock but still available for purchase on our website, you will be notified that your item is on backorder. We will ship the item as soon as it becomes available and notify you of the estimated ship date. If you wish to cancel a backordered item, please contact our customer support team before it ships.
10. Order Cancellations
If you need to cancel an order, please contact us as soon as possible. Orders can only be canceled before they are processed and shipped. Once an order has been shipped, it cannot be canceled, but it may be returned following our return policy.
11. International Duties and Taxes
For international orders, the customer is responsible for any customs duties, taxes, or import fees that may apply. These fees are not included in our shipping charges and must be paid directly to the carrier or customs office upon delivery. Please check your country’s customs policies before placing an order.
12. Contact Information
For any questions or concerns regarding our Web Fulfillment Policy, please reach out to us at:
Annectsys Inc. dba IC SYSTEMS
Irvine, CA. USA
949 857-6600
support@icsystemsinc.com